Recent Commercial Posts

Creating a Dynamic and Useful Business Continuity Plan

6/17/2019 (Permalink)

Follow the Steps Below to Mitigate Losses and Keep Employees Safe

When asking business owners in Dallas, TX, whether they have a business continuity plan in place, many don’t have confident answers. They have fire drills or loose procedures for emergency situations, but they often fail to see the need to have it clearly written down. Any number of situations can cause catastrophic damage to a building. Although it takes an investment in time, it’s essential to follow the steps below to mitigate losses and keep employees safe.

1. Conducting a Business Impact Analysis

The first step is to conduct a Business Impact Analysis, or BIA, in order to identify the critical functions within your company and how those operations could continue offsite. The point of the BIA is to survey employees to assess risks posed if a disruption occurs, as well as to prioritize which items need to be restored first. Once the analysis is completed, a report should be compiled and agreed upon by business leaders.

2. Creating a Business Continuity Plan

The next step is to specify detailed steps to keep the most critical aspects of the business functioning. For factories with multiple locations, this might mean moving essential processes to another facility. For office roles, it could be having a temporary workspace to access company servers. The plan should also include a list of companies that specialize in dealing with restoration and damage to begin the repairs.

3. Communicating the Plan to Employees

Communication is key in any emergency. Once a business continuity plan is established, employees should be trained on proper procedures. There should be a phone chain, as well as emailed instructions as soon as a problem is identified or predicted. A coordinator should be appointed to regularly confirm employee contact information and update it with any new or terminated workers. This coordinator should also conduct annual and new hire training.

A good emergency response plan is necessary for every company. It will minimize risks and give you peace of mind. It also serves to help keep employees informed and safe, as well as keep your business operating in unforeseen situations.

How To Avoid Mold After a Roof Leak

4/12/2019 (Permalink)

Commercial How To Avoid Mold After a Roof Leak A leak that goes unnoticed initially is enough to cause this problem, call SERVPRO for specialized help.

Four Steps To Prevent Mold After A Roof Leak

It may take some time for a roof leak to become apparent, but mold growth may begin in as little as 24 to 48 hours. Many types of fungi, including black mold, can thrive in a leaky building. Owners or managers should take these four steps to try to prevent mold from forming.

1. Mitigate Damage

It is important to limit damage until a leak can be fixed. A building owner or manager can have a roofing company or damage mitigation service tarp over a leaky roof.

2. Fix the Leak

Mitigation is an effective short-term fix, but it is crucial to repair a leak as soon as possible to limit the amount of damage. Damage restoration or mold remediation can only take place after the leak has stopped, as the problem will otherwise worsen or reoccur.

3. Tear Out Materials

As soon as a leak is fixed, water damage mitigation and restoration professionals can determine which building materials need to be torn out and replaced. Drywall or insulation saturated with contaminated water can pose a heightened mold risk and must be removed. The damaged area may also require cleaning and disinfection to prevent the growth of black mold.

4. Promote Drying

Mitigation and restoration experts will recommend ways to promote drying. Increasing ventilation and running a dehumidifier can speed up drying times and maintain low moisture levels. Restoration can proceed as soon as the area is completely dry.

A building owner or manager may detect a roof leak sooner if he or she inspects the condition of roofing after a major storm or high winds in Dallas, TX. A ceiling leak, signs of black mold or other fungus growth might otherwise be the first indications of roof damage. Owners and managers should rely on commercial roofers and water damage mitigation and restoration professionals who also specialize in mold remediation.

What You Should Know About Category 1 Water Damage

12/26/2018 (Permalink)

Commercial What You Should Know About Category 1 Water Damage Dallas, TX commercial building flooding

If your business in Dallas, TX, is affected by water damage, starting the restoration process quickly can save you time and money. However, category 1 water damage, known as clean water, is often handled differently than other categories of water damage. Knowing what category of water damage your business has sustained can help you prepare for the cleanup process.

What Are the Causes of Category 1 Water Damage?

Category 1 water damage is generally considered to be the least severe category of water damage. Common causes of category 1 water damage can include, but are not limited to:

  • A damaged supply line
  • A broken pipe
  • Overflowing water from an appliance

What Do Categories of Water Damage Mean?

Water damage categories are referred to numerically, with the least severe category being 1 and the most severe category being 3. Specifically, categories are classified by the following:

  • Category 1: known as clean water, the water is not contaminated and isn’t hazardous to be around
  • Category 2: known as gray water, the water is somewhat contaminated and should be removed with caution
  • Category 3: known as black water, this type of water damage is highly contaminated and can be hazardous to a person’s health

Can Water Damage Change Categories?

Although category 1 water damage is generally simpler to clean up, it is possible for water damage to change from one category to another. Though water damage is unlikely to become less severe, category 1 water damage can easily turn into category 2 water damage, just as category 2 water damage can turn into category 3 water damage. Even if the original source of the water was clean, sitting water can become contaminated over time, making mold growth likely.
Even though category 1 water damage is considered less severe than other categories of water damage, clean water can still be costly to a business. If your business has sustained water damage, consider contacting professionals who are experienced in water damage restoration.

Does Your Business Need Commercial Flood Insurance?

10/18/2018 (Permalink)

Commercial Does Your Business Need Commercial Flood Insurance? Flood damage in commercial building

The point of owning a business is to make money while selling goods or providing services. As you likely know, a flood can stop your business enterprise in its tracks. To better protect your organization from the harmful effects of floodwaters, you may want to purchase flood insurance.

Are Floods Covered by Conventional Commercial Insurance?

Because you are a diligent business owner, you have probably purchased conventional commercial insurance. Generally, commercial policies cover the following situations:

  • Damage to business property
  • General liability
  • Workers compensation

Glaringly missing from this list, of course, is damage due to flooding.

What Does Flood Insurance Cover?

If you purchase insurance coverage to protect your business from floodwater damage, you can expect it to generally cover damage to the outside and inside of your business. This includes losses from storm surges, rising rivers, excessive rainfall and other similar causes. Note, however, that a floodwater policy usually does not cover water from above your business. If your damage is due to overflowing gutters or a leaky roof, your commercial property insurance will likely cover your business loss.

What Does a Flood Policy Not Cover?

Most flood policies only cover damage to your business’s physical structures. Most do not, however, cover damage to exterior parts.

Specifically, a flood policy likely exempts the following:

  • Damage to landscaping
  • Damage to septic systems
  • Damage to vehicles
  • Damage caused by work stoppages

Are You Required To Purchase a Flood Policy?

Most business owners have no obligation to purchase a flood policy. If your business is in a floodplain, however, you may have a legal requirement to purchase flood coverage. This is specifically true if you have a federal-backed mortgage. corestoration service may be able to help you restore the condition of your company after a flood, you may need to purchase flood insurance to better protect your business.

Top 3 Benefits of a SERVPRO Emergency Profile

9/12/2018 (Permalink)

Commercial Top 3 Benefits of a SERVPRO Emergency Profile Always have a plan for the worst that can happen. When it does you are ready! Prepare your Emergency Ready Profile today!

Storm, fire and flood damage can happen to any business in Dallas, Texas. Fortunately, any business can prepare for a potential disaster by developing evacuation and continuity plans. Another emergency preparedness strategy that you may not have considered is a SERVPRO emergency profile.

This initiative can benefit your business in several important ways.

Timely Response

Floods and fires can be extremely costly to any business in terms of both required repairs and business downtime. Completing an emergency profile in advance ensures that you have a professional cleanup and restoration team readily available to render their services and help you resume normal business operations as soon as possible. Otherwise, you may waste valuable time trying to secure assistance, which may result in additional damage to your property and finances.

Advance Knowledge

As you build your profile, you may be asked to provide important information, such as the following:

  • Established chain of command to verify essential personnel
  • Critical site details, such as the location of water main valves and circuit breakers
  • A list of priority work zones

These details ensure that the response team is knowledgeable about your business from the onset, which may expedite their work.


Registering your business and creating your emergency plan is relatively easy. You can visit SERVPRO’s website to get started. You may wish to use a smartphone or tablet, which enables you to take photographs of your building and add them to your profile.

Once you complete the registration process, you can download the ERP app. This useful tool enables you to easily update your emergency plan and share it with interested parties. The app also allows you to request your local team’s assistance at the touch of a button.

Advanced Preparation Is Key

If you want your business to quickly recover after a disaster, advanced preparation and a quick response are often essential. Your emergency profile enhances coordination between your business and the restoration team, allowing them to efficiently initiate and complete the process.

Fire Extinguisher Tips for Your Business

8/20/2018 (Permalink)

Commercial Fire Extinguisher Tips for Your Business After fire damage to your building in North Dallas, TX, you may not be sure how to begin the cleanup process effectively.

Designating employees to become educated on fire extinguisher use may help protect property and life. Occupational Safety and Health Administration (OSHA) provides an online training video to help familiarize you with proper use of extinguishers, but they remind you that it is supplemental and does not replace hands-on training. Fires are classified by the type of material burning and extinguishers are clearly labeled for their use:

• Class A. Items in this category include paper, some plastics, and wood. Since this class uses water, you would not use this extinguisher on any flammable liquid fires, oil, combustible metals, or electrical fire.
• Class B. These are suitable for flammable liquid fires, like those from solvents, gasoline, and oil.
• Class C. When electrical equipment is involved in the fire, you need a Class C extinguisher.
• Class D. A specialty class for metals like potassium, magnesium, and sodium. These metals react with the oxygen in water and combust dramatically.
• Class K. These are especially designed for a kitchen fire from oil and grease.
• CO2 Extinguishers. Effective for Class B and Class C fires.

Be safe when using portable extinguishers. Many extinguishers are rated for multiple classes of fires but using the wrong class of fire extinguisher can cause a fire to spread or react explosively. A good example of this is spreading a grease fire by using water. When using a CO2 fire extinguisher, take extra care to protect your hands from the super cooled nozzle, which can cause frostbite, and use only in a well-ventilated area to prevent too much loss of oxygen for your safety. Be sure only to use portable extinguishers on fires that have just started, not large fires.

After fire damage to your building in North Dallas, TX, you may not be sure how to begin the cleanup process effectively. Fortunately, a professional fire mitigation company is knowledgeable and efficient at handling all the details. One company to help with your recovery and restoration will save you a lot of trouble and get everyone back to work in a timely manner. For more information, visit

How To Understand Hurricane or Windstorm Commercial Insurance

8/15/2018 (Permalink)

Commercial How To Understand Hurricane or Windstorm Commercial Insurance Don’t let a windstorm or hurricane in North Dallas, TX, ruin your dream.

A successful, seaside business in North Dallas, TX, is a business owner’s dream come true. If you are currently living this dream, do not let it turn into your worst nightmare. If a hurricane or tropical storm damages or destroys your business, you immediately turn to your insurance coverage for help. Do you know what storm insurance covers?

Making Sense of Terminology

When you think about storm insurance, it may be confusing at first because it differs slightly from typical commercial insurance coverage:

• This specialized insurance coverage has a separate deductible than your commercial property insurance. Rather than a set amount of money, it is a percentage of the costs associated with the hurricane damage. The range is typically 1 – 5% of the total recovery costs. In the case of a total loss, the amount out of pocket is the percentage of the value of your property.
• When your commercial property is damaged by wind, your insurance company will considers the cause. Hurricane deductibles are relevant only when damage results from a hurricane or tropical storm, typically when noted as significant by the National Weather Service. Insurance companies also consider the timing of this “trigger” event when looking at restoration coverage. Windstorm deductibles cover any other cause of wind damage.

Location, Location, Location

Policy availability and details depend on where your business is located. Not all states offer hurricane insurance. Most states that have this specific insurance are, understandably, along the East Coast where the majority of hurricane activity is in the United States. In addition to these coastal states, Texas, Mississippi and Hawaii are covered as well.

Don’t let a windstorm or hurricane in North Dallas, TX, ruin your dream. Although it may be stressful and time-consuming, storm insurance helps you and your business recover. Partner with your commercial insurance agent and a storm restoration specialist to return your livelihood to pre-storm condition. For more information, visit

The Benefits of Using an IICRC-Certified Drying Specialist

6/20/2018 (Permalink)

When your business in Dallas, TX, is flooded, your first call is probably going to be to a water clean up specialist. With so many restoration professionals in the area to choose from, however, how do you choose the one who is going to do a good job at a fair price? Your best bet is to find an IICRC-certified drying specialist. When you hire a certified specialist, you can rest assured that you are getting a qualified expert with significant experience and skills that have passed rigorous testing to earn the certification.

Professional Training.

The IICRC sets the industry standard for water restoration specialists. The training process to earn the certification involves three steps:

• Classes and seminars where technicians are taught how to meet standards
• Field experience where technicians get a chance to practice skills learned in class
• Comprehensive exams to prove that the training received was effective

The IICRC stakes its reputation on providing qualified specialists to the water clean up industry. When you hire a certified drying expert, therefore, you know you are getting someone who knows how to restore your business to its former state.

Good Value.

You can be confident in a certified specialist’s skills, ensuring that the service you get is exactly what you are paying good money for. Not only have these drying technicians fulfilled the requirements for certification, they also participate in ongoing training. Every time a new standard is set, they tend to be first in line to learn how to comply in order to maintain their certification status. You know, therefore, that a certified expert is trained not only with basic knowledge but also the newest information.

If your business needs water clean up because of a broken pipe or a faulty supply line, save yourself the trouble of wading through the local listings for someone to hire. When you hire an IICRC-certified specialist, you know the job will be done well.

For more information, please visit us at

What’s Covered by Commercial Storm Insurance?

6/15/2018 (Permalink)

Understanding storm insurance can be complicated when it often overlaps what’s covered in your normal insurance policy. For instance, standard commercial insurance coverage will cover wind damage in the event of a hurricane or tropical storm. If commercial insurance covers that particular damage, what do you need storm insurance for with your Dallas, TX, property?

After the Flood.

The answer is flood damage. Flooding can cause significant damage that requires its own separate insurance policy, as it’s generally not covered under typical property insurance. Flood and storm insurance for commercial properties can include coverage for:

• Damage to inventory
• Damage to furniture and decorations
• Damage to electronics and other business equipment
• Damage to the building’s structure, including walls, floors, and ceilings

While it may not cover property damage to the grounds around your property, including any furnishings or landscaping, you can still prevent a good deal of losses with an effective commercial storm insurance policy.

What if I Don’t Have Commercial Storm Insurance?

Then you may only partially recover losses from storm damage. While most businesses must have standard commercial insurance, as we mentioned before it doesn’t cover storm-related flooding. It only covers water damage from burst pipes, as well as damage from wind or impact from debris. You would be liable for the entire cost of any flood-related damage caused by storms, which can lead to significant business losses.

What Doesn’t Storm Insurance Cover?

Secondary damages caused by storm-related flooding may not be covered by storm insurance, especially if they’re considered preventable. For instance, if mold and mildew set in when it could have been prevented by proper mitigation and remediation, your insurance policy may not cover recovery from that. The policy also doesn’t cover business losses caused by lost time. For instance, if you need to shut your business down for storm remediation and lose weeks of sales, your insurance policy does not compensate for those economic losses.

For more information, please visit us at

Who Pays for Fire Damage in Rental Property

5/21/2018 (Permalink)

When an apartment fire occurs, the outcome can be devastating for everyone involved. The landlord may lose out on an important source of income and the renter may lose many of their personal possessions. It can also be confusing to figure out who is responsible for replacing destroyed personal items or paying for a fire damage restoration company in Dallas, TX. Although one party may be held accountable for costs if the fire is deemed their fault, in general, the landlord pays for damage to the structure and the tenant is responsible for damage to the contents.

The Landlord’s Responsibilities

No matter who is at fault for the apartment fire, the property owner will need to file a claim with their insurance company. If it is found that the tenant was responsible for starting the fire, it is the insurance company that will deal with the renter’s insurance company or, if they don’t have insurance, directly with the renter. In cases where neither the tenant nor the property owner is at fault, here is what the landlord is responsible for.

• Paying their own insurance deductible
• Contacting the fire remediation company
• Pro-rating rent for the time the apartment is uninhabitable
• Returning deposit to the tenant

The Tenant’s Responsibilities

Unless the landlord is found to be responsible for the fire due to negligence, it is the tenant’s responsibility to replace their own damaged belongings. If they have renter’s insurance, they should file a claim as soon as possible. If they don’t have renter’s insurance, they will have to pay for the following out of pocket.

• Replacing or restoring personal property
• Hotel bills or other accommodations while the apartment is uninhabitable

If the tenant is found responsible for starting they fire, they will have to pay for damage to the building as well.

An apartment fire is difficult for property owners and tenants, but it can be easier to handle when everyone understands their responsibilities. If a reliable fire restoration company in Dallas, TX, is brought in to manage the cleanup, tenants can even be back in their apartment in no time.

For more information, please visit us at

Does a Flood Mean Black Water Damage?

3/19/2018 (Permalink)

When discussing flood water, the characteristics of the water’s initial source usually determines how it’s categorized. The category determines how damage from each classification is cleaned and repaired.

Category 1: Water in this category comes from a source considered to be clean, such as water pipes or a water heater. Recovery from clean flood water is the simplest and fastest:

• Water is removed using portable or truck-mounted extraction equipment
• Baseboards are removed so that holes for air flow can be drilled about 16 inches apart
• Air moving and dehumidifying equipment is placed strategically to maximize evaporation

Category 2: Water from sources such as showers, washing machines and dishwashers is considered slightly contaminated but shouldn’t cause illness unless a large amount is consumed. Cleanup from category 2 water damage involves the same steps as above, in addition to cleaning and disinfecting carpeting if approved by your insurance provider.

Category 3: Because it is impossible to determine what substances flood water may have come into contact with, it is always considered to be category 3, or black water. It usually comes from sources such as sewage or bodies of water that overflow to cause storm damage. Due to being contaminated with a number of microorganisms and bacteria, the damage from water in this category mandates much more intensive and time-consuming cleanup:

• Any porous materials such as furniture, carpet and padding will be removed
• Non-porous materials can be cleaned and disinfected
• The affected area is isolated to prevent contaminating the rest of the structure
• Any structural elements contaminated by the water are cut out and discarded
• Disinfectant is applied to kill any contaminants still present
• Air movers and dehumidifiers are placed to remove moisture

After this process is complete, building restoration can begin. Much of the time it takes to recover from storm damage is consumed by obtaining bids and approvals for the work that must be done. Remediation professionals in Dallas, TX, can provide the expertise and equipment needed to repair the damage so you can rebuild.

For more information, visit us at

Restoring Your Bent Tree and surrounding area Commercial Property After A Water Damage Event

1/8/2018 (Permalink)

Flooding and water damage events at Bent Tree area commercial properties are often complex with numerous sissues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Bent Tree 

SERVPRO of Bent Tree specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.