Recent Posts

Fire Damage can be concerning and emotional.

6/26/2020 (Permalink)

logo fire and water #HeretoHelp!

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Bent Tree will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 972-446-0383

What you should know about lightning strikes-

6/18/2020 (Permalink)

Lightning #HeretoHelp

A lightning strike is a discharge of atmospheric electricity which is generated by an accumulation of differing charges within a cloud. It is one of the most common causes of weather-related deaths in the U.S.  

Each year lightning strikes cause billions of dollars in property damage and complete devastation. Lightning can start a direct fire because the core temperature of a lightning strike is approximately 50,000 degrees Fahrenheit. The harm to structures, electronics, building systems and vehicles can be extensive, causing loss of product and major downtime. 

Major hazards caused by lightning:

Fire damage: The biggest threat lightning poses to a structure is fire . Wood and other flammable construction materials can easily explode when exposed to the high temperature of a lightning strike. Lightning current traveling through wires and pipelines instantly burns them up causing complete damage to property.

Power surge damage: If lightning chooses electrical wiring as its primary or secondary path, the explosive surge can damage all the appliances it is connected to.

Shock wave damage: Lightning produces shock waves that can be destructive. These shock waves can fracture concrete and brick and stone chimneys severely.

We are Cleaning Experts-

6/16/2020 (Permalink)

Technicians cleaning Here to Help!

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. All of our cleanup procedures are in accordance with the CDC and local authorities. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.

We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume. We are in this with you.  We are available 24 hours a day.

Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible virus. You are all in our prayers.

Call today for a free quote 972-446-0383.

7 Signs of a Slab Leak.

6/9/2020 (Permalink)

Water Damage #Likeitneverevenhappened

7 Signs that you might have a Slab Leak.

Early detection is super important when it comes to a leak in your home’s slab foundation. If left undetected and unfixed, a slab leak can eventually lead to thousands of dollars in water and structural damage to your home.

What should you be on the lookout for? Well, 7 signs that you have a slab leak include:

  • A sudden, unexplained spike in water bills
  • Water pooling where it shouldn’t
  • Damp carpet or warped hard flooring
  • Mold or mildew (visible or just the smell)
  • A decrease in water pressure
  • A hot water heater that’s constantly running
  • Areas of the floor that are suddenly hot

If you suspect a leak, please call the professionals at SERVPRO of Bent Tree and we will come out to your home or business and give you a free evaluation.  Call today 972-446-0383.

Fire Safety during COVID-19.

5/29/2020 (Permalink)

Fire and Water Logo Bent Tree Here to Help!

We hope that you are staying safe and healthy while we continue with social distancing. With most Texans at home during this time, we hope that you are also cautious of home fire safety.  According to the National Fire Protection Association (NFPA), the leading year-round causes of home fires are: 

  • Cooking
  • Heating
  • Electrical equipment 

Because people are spending more time at home, they are engaging in activities that add to the home fire problem. It’s important to recognize what the potential hazards are and how to prevent them. Preventing fires during this uncertain time will help keep everyone safe and prevent thousands of dollars in fire damage. 

Biggest Causes of Home Fires

Cooking is the leading cause of home fires in Dallas/ Fort Worth area. It is responsible for nearly half of all reported home fires, with unattended cooking as the leading cause of home cooking fires. So, if you are not keeping a close eye on what you’re cooking, you are more likely to have a home fire. 

With COVID-19, there’s a high risk for distracted cooking since many households are now dealing with out-of-the-ordinary circumstances. For example, the kids are out of school and the parents are working from home.

The second highest cause of home fires is heating equipment, causing an average of 52,050 home fires each year. Heating systems are still in use in a large part of the country this time of year. Since most people are at home, these heating systems are being used for more hours than usual. 

Finally, electrical outlets are the third-highest cause for home fires. Now that many people working and schooling from home, there is the likelihood of many individuals using the same outlets to charge: 

  • Phones 
  • Laptops
  • Other digital equipment

Tips to Keep in Mind

The NFPA recommends that you use best fire-safe practices during the COVID-19 pandemic and beyond:

Cooking and Grilling Outdoors 

  • Stay in the kitchen when cooking. Turn off the stove or other cooking appliances if you leave the kitchen for any amount of time
  • Use a timer so you don’t forget that you have something on the stove or in the oven
  • Keep anything that can catch fire away from the stovetop
  • Be sure the smoke detector near the kitchen is working properly
  • Turn all handles inward so that someone can’t accidentally tip over a hot pan
  • Refrain from cooking if you are tired or not feeling well 
  • Have a “kid-free zone” of at least three-feet around the stove or grill 
  • Grill outside and away from any structures. …
  • Make sure your grill is stable and clean
  • Do not wear loose fitting clothing

Electrical

  • Charge phones and other digital devices with the appropriate cords
  • When charging digital devices, do not cover them with a pillow or charge on flammable surfaces such as the bed or couch.
  • Don’t overload outlets, especially with appliances that produce heat, such as coffee-makers or toasters 
  • Plug major appliances directly into a dedicated wall outlet
  • Never string electrical cords across doorways or under carpets 
  • Use a light bulb with the correct number of watts. 
  • Smoke alarms should be located on every level of the home and near/in bedrooms
  • Test your smoke alarms every month to ensure they’re working
  • Develop and practice a home escape plan so everyone knows what to do in a fire.

SERVPRO of Bent Tree remains committed to supporting you as we navigate the evolving situation with COVID-19. We want to provide you with the resources you need to minimize your risk and help prevent losses and injuries. Please call us immediately for any questions and concerns you have about COVID-19 or if your property suffers from fire and water damage. 

972-446-0383

Tarping your Roof during and after a Major Storm event.

5/29/2020 (Permalink)

storm prep Here to Help!

Sometimes when a storm rolls into your neighborhood, you need to act fast in order to keep your family safe. 

Falling trees, fire, high wind and hail storms often cause roof damage. Safety should your primary concern. Initial roof assessment should be completed from the ground as damage is not always visible. If you suspect damage to your shingles or structure, contact a professional immediately.

Vacate the premises in the event of major roof damage.

Tarping the roof will prevent secondary damage while the roof is inspected and repaired. SERVPRO of Bent Tree will provide emergency roof tarp installation to prevent further damage. When disaster strikes, SERVPRO is ready to respond immediately with your roof tarping needs.

SERVPRO of Bent Tree is ready and available to tarp your property 7x24x365 days a year.  Please let us know how we can help!

972-446-0383

Bent Tree Water Damage Specialists Are Available 24 Hours a Day

5/22/2020 (Permalink)

Here to Help Here to Help

Summary: SERVPRO of Bent Tree provides 24/7 emergency water damage service when the HVAC system overflows.

Bent Tree, a small town of almost 16,000 people near Dallas, TX, is family-friendly and has excellent schools. The people who live there love the urban feel of the gregarious community. Nearly three-quarters of the people who live there rent, so finding a home in the area can be difficult, especially for those families wanting to stay near the magnet schools. To move from renting to owning is quite an achievement.

The Mysterious HVAC Leak: A System Gets Snaked

The young family was thrilled when they finally closed on a Bent Tree home. Like many wise first-time homebuyers, they had the spacious two-story home professionally inspected. The house passed with a clean bill of health, but it sat vacant for over a month before the family moved.

Occasionally, the husband and wife would hear something in the HVAC system in the attic above their bedroom. An HVAC inspection turned up no signs of trouble. A week or two later, the couple noticed some streaking in the bedroom ceiling, and they wondered if the HVAC system was leaking. Another visit from the HVAC team confirmed water around the system, but the drip pan, the condensate pump, and the float valve all worked well. The line was not clogged, and the filters were practically new. The family and the HVAC team were baffled.

Things were quiet in the attic for a few weeks, and no evidence of a leak appeared on the ceiling, in the walls, or in the light fixtures. Comfortable that the problem had resolved itself, the family left on a two-week vacation to visit the grandparents in a neighboring state. When the family returned, they were immediately greeted by a musty smell. The husband and wife went upstairs and were horrified by what they saw. Portions of the ceiling were on the bed. The carpet was soaked. Insulation was everywhere. Whatever the problem was with the HVAC, it had returned.

The HVAC company immediately dispatched a technician who was on-site within the hour. Using helpful water damage emergency tips found online, the family began a partial clean up. After speaking with a specialist from the local water damage restoration company, the decision was made to leave the inspection, assessment, immediate cleanup, and restoration to the professionals, especially in light of the wife’s allergies and the bad smell in the house. Trained and experienced technicians with the best equipment could get the family back in the home sooner and could also coordinate the restoration project with the insurance company.

The HVAC technician was perplexed by the mysterious leak that created the terrible mess. As before, the condensate pump, float valve, and drip pan appeared to be fine. However, this time the drip line was clogged, and the place where the pipe exited the home was almost completely dry. 

To determine the course of the clog, the technician snaked the pipe but could not push through the obstruction. Through the window, he asked the children if they saw the snake. He was surprised when they answered “Yes!” because he knew that his snake had not pushed beyond the clog. 

The technician went outside to see for himself. He was even more puzzled when the children said the snake had just poked out of the end of the pipe. “What color was it?” asked the technician. “It was brownish-gray,” the children replied. “It stuck its head out of the pipe and then it disappeared.”

Immediately, the technician knew what the source of the problem was. Returning upstairs, he prodded the “clog” until he felt it move. Two “snakes” emerged from the drainpipe – the plumber’s snake and a Texas rat snake. Apparently, the real snake had found a way to enter the home, then exit through the drain pipe. Its escape system had worked, at least for a while.

The above scenario is based on an actual HVAC service call to resolve an attic drip pan overflow problem. The snake was over a yard long and had been able to squeeze through the drain pipe.

Whatever the cause, HVAC leaks can lead to serious damage if the condensate pump fails, the float valve fails, the pan rusts through, or the line clogs. If the filter is not changed, the coils are dirty, or the refrigerant is low, the system will sometimes produce large amounts of moisture that overflow the pan. HVAC professionals recommend having a residential HVAC system inspected at least once a year and changing the filter every month under heavy usage.

The Best First Step: Emergency Contact

When a water damage incident occurs, the best first step is to initiate the restoration process with a call to the professionals at SERVPRO of Bent Tree. They are available 24 hours a day for water emergencies, large or small. When dealing with water damage, immediate action is crucial since even a delay of a few hours can greatly increase the severity of the water damage.

Water damage can be chaotic and traumatic. The customer care specialists understand the confusion, stress, and vulnerability, so they give hope and guidance to help people work through the crisis.

Conclusion

When a water damage incident occurs, seek professional help. Water removal and drying need to begin immediately, but the environment is often dangerous and requires special equipment and safety gear. The SERVPRO inspection and assessment will provide the client with an understanding of the scope of the restoration process which requires skill, equipment, advanced construction knowledge, and multiple specialists.

For more information about water damage restoration in Bent Tree, TX, visit the SERVPRO of Bent Tree website at https://www.SERVPRObenttree.com. Contact a local representative at (972) 386-3808.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Bent Tree today at  972-446-0383 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What is Fire Damage?

5/14/2020 (Permalink)

Fire damage refers to the physical damage to a property as a result of burning. This damage may either be directly caused by the flames or could occur due to smoke and other corrosive substances emitted by the fire.

In terms of insurance, fire damage is one of the types of coverage offered in property insurance.

The six types of fire damage are as follows:

  • Class A: fire that involves flammable solids, such as paper, cloth, wood, and plastics.
  • Class B: fire that involves flammable liquids or solids that can turn into liquids.
  • Class C: fire that involves flammable gasses, such as propane, hydrogen, natural gas, and butane.
  • Class D: fire that involves combustible metals, including sodium, magnesium, and potassium.
  • Class E: fire that involves factors in Class A and B as well as electrical elements.
  • Class F: relatively hotter and more destructive fire that involves cooking oils and fats.

Furthermore, many insurance companies divide fire damage into two categories: primary and secondary. The former refers to damage caused by the flames, while the latter refers to damage caused by smoke or other substances from the fire.

If you are interested in having one of our fire damage professionals take a look at your property after a fire, please give SERVPRO a call today at 972-446-0383.

Dangers of a Leaky Roof

5/5/2020 (Permalink)

SERVPRO Logo Here to Help!

With all the different kinds of weather that we have had in the last month or so, a durable roof is one of the most important infrastructures of a house, right after a strong, sturdy foundation. Just like it’s necessary to fix cracks in a foundation to ensure the rest of a house isn’t affected from the ground up, it’s important to fix leaks in a roof to protect a home from the top down, too. If you suspect you have a leaky roof, a roofing contractor can determine the cause and perform roof repairs, if necessary. To avoid any leaks or other issues from happening in the future, make sure to schedule regular inspections, perform general maintenance and upkeep, and have repairs completed as quickly as possible, since acting quickly could help you save time and money. 

Causes and Sources of Leaks

There are a number of reasons why a roof may develop leaks, from both natural and manmade causes. No matter the cause, it's imperative to seek the services of a reliable roofing contractor to get your roof back in its best shape so that your home is protected from the elements.

SHINGLES AND FLASHING

Something as small and simple as a broken shingle could be the culprit of a leak. Severe weather, hail and high winds can cause shingles to become loose, crack and break off, leaving your roof exposed. If the nails used to secure shingles aren't properly sealed with a durable coating like roofing cement, it can leave exposed holes which can allow water and moisture to get into the attic. Broken or cracked flashing—the pieces of material installed under shingles, on joints and around chimneys—can also cause leaks. Both damaged flashing and missing shingles can be easily identified, usually as different, discolored patches or exposed areas on a roof. You may even find pieces of them in your yard after a bad storm.

IMPROPER INSTALLATION/REPAIRS

If you've had previous roof repairs done but if a leak keeps coming back, you've either got a problem with the workmanship of the roofing contractor who did the work or the materials they used (or both). Improperly installing elements such as skylights and chimneys can also cause roof leaks - this can happen from incorrectly measuring and fitting fixtures and/or insulation that's started to decay or disintegrate. Leaks from this kind of problem are generally easy to spot. Just look for wet spots or small streams of water coming out of skylights or running down walls/chimneys when it rains.

PLUMBING AND PIPE PROBLEMS

Pipes run throughout the home including the roof, which means there are a number of areas that are common leak sources related to your home's plumbing and ventilation system. These include plumbing vent pipes, ventilation fan ducts, attic vents and exhaust pipes/flues (for appliances). Anytime there are worn or cracked rubber boots and/or broken flashing around the vent pipes that come out of the roof, it's likely you're in need of repairs.

CONDENSATION AND MOISTURE

Since the attic is usually the least insulated—and the highest elevated—place in your home, it is more prone to mold and mildew growth from excessive moisture that can accumulate when condensation becomes trapped. The cause of the moisture is from wet weather such as rain, sleet, and hail, but also ice dams melting and the fluctuation in temperatures when seasons change. You'll most likely notice a smell—before you see the mold—as a sign of a leak in your roof.

What Can Happen if You Don't Get Roof Repairs

Whether you’re dealing with issues associated with weather and moisture or improperly installed parts, it’s essential to perform any necessary roof leak repairs as soon as possible – not only to fix the problem, but also to prevent any future damage. For example, if you have a moisture issue causing a leak that goes untreated, it could result in mold and mildew growth, which could not only destroy the wood in the attic, but also negatively affect your health.

Every roof experiences some level of wear and tear from all types of weather (sun, rain, hail, extreme heat, wind, etc.). As a home's first line of defense from these elements, it's important to make sure you have a durable, weatherproof roof that's properly sealed and maintained in order to increase the lifecycle of the roof and decrease the risk of damage to it.

 The Importance of Roof Repairs

If you have a roof leak, repair it as soon as possible to avoid further damage and to help protect your home from bigger problems such as flooding. Contact a roofing contractor to have a thorough assessment of the roof completed and get advice on what steps you need to take to repair the damage. It’s best to work with a roofing contractor because their expertise is in roofing and they will be able to pinpoint and address your specific needs. Depending on the cause of the damage, your home insurance company may cover the costs of the roof repair, so make sure to contact your insurance company, too.

Lastly, if you should have a roof that leaks into the structure and need to begin the mitigation process, call SERVPRO of Bent Tree. Our team of professionals specialize in removal and mitigation of storm damaged material and have the experience of quickly drying out affected areas from storm and weather damage before it is made worse. We at SERVPRO of Bent 

Tree partner with all major insurance companies and vendors to make the transition back to “Like it never even happened,” as quickly as possible.

 Call us today and let us show you. 972-446-0383