Recent Posts

What To Do Until Help Arrives -Water Damage At Your Home

1/20/2020 (Permalink)

People Walking in Flood Waters Flood Water can be Dangerous

If you experience a water damage or flood at your home, there are steps that you can take to minimize damage to your property and keep your family safe while you wait for help to arrive. 

First, determine if it is safe to remain in your home. Water and electricity are a deadly combination and it is vital that homeowners understand these risks after a flood. Avoid areas of standing water where there are electrical outlets or devices. Never enter a room where you can see sparks or hear popping or buzzing sounds. If you see downed power lines, avoid them and contact your local power company immediately. If the flood waters have come in contact with any of your appliances, wiring, electronics or HVAC equipment, always have these items inspected to determine whether they are damaged or safe for use.

Also, be aware of areas where standing water or moisture have made areas slippery. It's better to avoid these rooms rather than risk a dangerous fall. Avoid rooms where ceilings are wet and sagging.

While you wait for help to arrive, remove any moisture you can from furniture and by mopping up floors if possible. Remove and prop wet upholstery and cushions and remove brightly colored rugs from wet carpeting. Pick up books, magazines and other items from the floor and if possible hang wet fabrics. Be aware that items become very heavy when wet. If you are unsure about whether you can safely move your belongings, wait for the restoration specialists at SERVPRO to handle the job!

We at SERVPRO of Bent Tree understand that when you experience a flood or water damage in your home, you need help NOW. Call us at 972-446-0383 and our crews will be onsite quickly to start the drying process and make your home "Like it never even happened."

Do you have an Emergency Ready Plan for your Business in 2020?

1/12/2020 (Permalink)

Calendar Graphic Are you Prepared?

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster or a water or fire damage to strike, but you can be better prepared if you have SERVPRO of Bent Tree in Far North Dallas set up an “Emergency Ready Plan”.  With an ERP in place, your business is "Ready for whatever happens," in 2020. 

In the event of an emergency, the ERP can help minimize the business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas.

The ERP also establishes SERVPRO of Bent Tree's professional team as your disaster mitigation and restoration provider, giving you access to more than 50 years of experience and a system of more than 1,700 franchises strong.

The ERP is a no-cost assessment.  By downloading the SERVPRO READY mobile app, this important information is stored electronically and can be accessed using your mobile device putting immediate help right at your fingertips. 

Preparation is key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in your building faster following a disaster. Don't wait until disaster strikes- resolve to be READY by contacting SERVPRO of Bent Tree today to establish your Emergency Ready Profile and be "Ready for whatever happens" in 2020.

Smoke and Fire Damage Restoration

12/27/2019 (Permalink)

Furniture Damaged by Fire Furniture Damaged by Smoke.

The first substantial step is calling a knowledgeable fire damage restoration expert to assess the damage and develop an action plan to restore your home.  The quicker you act, the faster we can get your family back into and comfortable in your home.

SERVPRO of Bent Tree in North Dallas is a preferred restoration company for many major insurance carriers meaning we have the experience and knowledge of working with your insurance company and adjusters. You have enough stress, let us offer our expertise and get you back into your home.

What does the Experience of SERVPRO of Bent Tree mean for You and Include? 

It means you will be treated with dignity, respect, and receive customer service above your expectations. 

Our experience includes:

  • Securing your home and any belongings that may still be salvageable.
  • Repair and restore any portions of the home to the original condition.
  • Keep you informed the entire process of what is upcoming
  • Deodorizing and neutralizing the smoke and soot damage.
  • Work with your insurance company to get your home back to its original condition.

Moreover, the following services are completed concerning your home and its mitigation and restoration:

  • Complete Structure Repair & Rebuild
  • Odor control and deodorization to remove all traces of smoke odor
  • Board-Up Structure / Temporary Fencing / On-Site Security
  • Debris Removal
  • Structural Drying
  • Soot, smoke and residue removal
  • Dehumidification
  • Carpentry / Structure repairs
  • HVAC Cleaning and Decontamination

One call to SERVPRO of Bent Tree in North Dallas can offer you the peace of mind that comes from knowing professionals are on the job and restoring your smoke damaged home to the home you once loved!   

You can reach us by calling 972-446-0383 7 days a week, 24 hours a day, 365 days a year.

Water inside the Wall

12/27/2019 (Permalink)

Water Meter Water Meter Reading

Wall Moisture Meter Reading-

At SERVPRO of Bent Tree, a restoration company, we use a variety of tools and instruments to locate the moisture in a building and to monitor progress when we are drying it. 

One we use heavily is the "wall meter", moisture encounter, which sends out and receives back a signal gauging moisture content in materials.

The reading on the drywall wall pictured shows the gauge meter to be buried past the scale face.  This is a very damp wall which needs dried out.

The 1" hole was drilled into through the drywall into the wall cavity.  This allows air from the drying equipment to get into and up the back side of the wall cavity as well as on the front side.

This picture came from a water extraction job In Far North Dallas, Texas.

The wall was successfully dried out and the replacement trim will cover the 1" hole.  One can see the trim line just below the meter.

After an extraction, our goal is to make your home or business restored "Like it never even happened."

SERVPRO of Bent Tree 1-4-8

12/27/2019 (Permalink)

SERVPRO is your only local restoration company that follows the “1-4-8” rule of thumb.

 Every SERVPRO franchise is required to fulfill these guidelines:

1: One Hour: We guarantee that our customers will be contacted within one hour of their initial loss. When it comes to a water or fire damage, we know time is of the essence, and the faster our response time is, the less damage you are likely to encounter. Here at SERVPRO of Carrollton, our response time is usually much faster than our one-hour promise.

4: Four Hours: If you decide you need our immediate assistance, we promise to be on-site and ready at your location within 4 hours to start the mitigation process. Again, we are usually on-site much quicker than our 4- hour promise, which our local competitors do not offer. We take pride in going the extra mile to provide excellent customer service.

8: Eight Hours: Within 8 hours, we promise to provide you and your insurance carrier or adjuster a scope of the damage along with a plan of action regarding your mitigation needs. We understand how keeping up communication is key for our customers’ peace of mind throughout the mitigation process.

At SERVPRO of Bent Tree in Far North Dallas, we guarantee to always follow Corporate’s 1-4-8 response time guidelines and strive to assist our customers even faster whenever possible.

If you have water or fire damage, don’t hesitate to call SERVPRO of Bent Tree at 972-446-0383.

 We are always happy to help our customers feel “Like it never even happened.”

Key Reasons to Choose SERVPRO of Bent Tree!

12/2/2019 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below:

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you.

  1. SERVPRO is Trained & Qualified

Our crews have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Portsmouth have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

  1. We Understand

SERVPRO of Ben Tree (Far North Dallas) understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened.”

  1. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Bent Tree is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke, call us at 972-446-0383.  You will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

Why SERVPRO? Our Advanced Equipment and Technology!

12/2/2019 (Permalink)

racks of Equipment "Like it Never Even Happened!"

At SERVPRO of Bent Tree (Far North Dallas), we strive to provide our customers the best service using our latest, up-to-date equipment and technology. We understand the stress that comes with experiencing water or fire damage and our goal is to alleviate that stress as quickly as possible. We always follow the practices and standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

When we report to a water damage at a home or business, the first step is to determine the extent of the damage, and the areas affected. Our advanced moisture meters allow us to detect water that cannot be seen behind the walls or under your flooring, and exactly how saturated it is. We use our infrared cameras for areas that are harder to detect with the meters.

Once we determine the affected areas, we will set up drying equipment. Our industrial dehumidifiers and high-speed air movers are typically used in a residential or small water loss. The dehumidifiers help remove the moisture from walls, ceilings, and floors. The air movers increase air circulation, improving the overall drying time by helping to evaporate moisture in the air quickly. For larger commercial water damages, we use our high-grade desiccants to complete the drying process more efficiently.

Water and fire damages have the potential to cause powerful odors. We use air scrubbers and deodorization agents to remove these odors and help control air quality. Our air scrubbers remove chemicals, contaminants and gasses from the air through a filtration process. Our deodorization agents control the odors helping to eliminate them from the air all together.

If you have a water or fire damage, call us at 972-446-0383.

With our advanced equipment & expertise, we promise to make the damage feel “Like it never even happened.”

Locally Owned and Operated!

11/13/2019 (Permalink)

7x24 Service We are READY when YOU need us to be!

The effects of a disaster on your home can get felt immediately. From the impact that it has on the relocation of your family until the situation can get restored to the damages caused to the structure and the contents of the property, you need a team that can restore your house quickly. Our franchise offers a fast response time and highly trained professionals capable of assessing the damage to your property and having the experience to overcome it.

We care about our customers and do what it takes to work with their insurance company to make the process smoother.

Something that makes our franchise a wise choice for those battling the effects of disasters like fire, mold and water damage is our fast response to the emergency. We have a 24-hour response team that can mitigate loss at your property by preventing the damage from continuing to spread throughout your home. We have advanced technology that can extract water fast and start drying up damp areas on your property. This ability alone can help to starve out active mold colonies as our remediation technicians begin the preparations for removal of the organism, but also preserves materials affected by water loss incidents inside the house.

Our SERVPRO franchise is also a wise choice because of our highly trained technicians. When a water disaster strikes your home, you put your trust in those that come to help you restore the damage and get it back to preloss conditions. We ensure that the professionals we dispatch throughout our service area are educated and experienced in the best practices and tactics to make restoration as fast and effective as possible without compromising quality.

Locally Owned Company with National Resources

No matter what the emergency, our SERVPRO of Bent Tree response team is ready to help you 24/7 when you call (972)386-3808.

Hoarding Clean up in Dallas.

10/18/2019 (Permalink)

room overcrowded with belongings Hoarding

Hoarding Clean up is a necessity which is not limited to this city alone. It is estimated that about 3 million hoarders can be found within the United States alone, and quite a number of them are in Dallas.

Hoarding or Obsessive Compulsive Disorder is a medical condition that causes the sufferer to collect different household items or things that they thought they would need, but which they will never need eventually. The problem with this condition is that sufferers get addicted to it, and they keep collecting all kinds of trash, papers, pets, human and animal wastes, and all kind of things one can think of, they will collect these things up to the point of filling doorways and passages in their homes with them.

Some sufferers have filled their garages, offices, and homes with these items to the point that they became overwhelmed when it comes to removing them, and instead of getting relief, the situation keeps getting worse, opening the door for all kinds of rodents and infestations, which is dangerous to the health of the sufferers as well as others living around them.

Getting your home restored to its normal quality is only part of our job at SERVPRO of Bent Tree.

 We genuinely care about and work hard to help with the hoarding sufferer and family members to insure that they are comfortable with the hectic task that is ahead.

 We are available 24/7 and can be reached at 972-386-3808.

Cleaning up after an undiscovered death.

10/17/2019 (Permalink)

Technicians Cleaning Biohazard Clean up

Discovering an unattended death usually happens between loved ones or friends/neighbors. When this happens, it's both shocking and overwhelming. You may feel like you need to move the body or cleanup the area. Coming into contact with decomposition is not a safe option if you're not properly trained to do so.

Don't ever feel like you need to be the one to clean a death of a loved one. This can be an emotionally taxing situation as well as dangerous if done incorrectly. Let SERVPRO of Bent Tree come in and take care of this for you. We are discreet, thorough, and compassionate. All of our technicians are trained to make sure everything is both cleaned and sanitized so you don't have to think about it.

We are always available 24/7/365

You can reach us at 972-386-3808